FAQ | Shipping and Returns
COVID-19 Announcement:
Due to these unprecedented times, carriers are experiencing delays. We are working overtime to ensure your packages arrive on-time. But some packages may be delayed. Your patience is much appreciated! Stay safe and we will get through this together!
Order Tracking
You will receive an order conformation email after you placed your order. And you will be able to track your order in that email. (If you don't see it in your email, please check in your spam/ junk folder) Or Track your order Here
Domestic
International
*The shipping cost for international orders are still responsibility of the buyers.
DHL Worldwide - Calculated rates and time at check out (depending on the country)
Returns & Exchanges
*Holiday return and exchange times: Holiday orders purchased between Nov. 1st and Dec. 31st. Returns and Exchanges are accepted through Jan 15th. (Standard return conditions still applies)
You may return your creation to the us within 30 days of receipt, for exchange or refund to the original credit card. Or merchandise credits.
You may return your Baikalla Jewelry pieces in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them. We will not accept any return if the product shows signs of wear, has been used, or altered from its original condition in any way. Please refer to the return & exchanges policy
What payment methods do you accept?
Baikalla Jewelry™ accepts the following credit cards: American Express, Mastercard, Visa, Discover, Diners, and JCB.
Do you have a authenticity guarantee?
Baikalla Jewelry™ has a authenticity guarantee on all jade jewelry (Guaranteed to be all genuine, untreated, nephrite jade and/or jadeite jade) Backed by a 100% money back guarantee. (Terms and condition apply, no returns are accepts if pieces are modified, not original, etc.) And all jewelry will come with a Baikalla Jewelry™ authenticity card.